Conditions of the “Carinthia best price guarantee”
Harmony's Hotel Kirchheimerhof and Harmony's Hotel Prägant seek to offer their guests the best, most up-to-date prices every day with the “Carinthia best price guarantee”.
If you do find a less expensive offer on the internet, you will be refunded the difference at the hotel you booked, if it is designated a “Carinthia best price guarantee hotel”.
- You have an existing booking at the hotel
- It is actually for the same offer (product)
The competing offer is for the same period of time
It can be booked online
It is for the same hotel
It is for the same room category
It is for the same day of arrival and departure
The price must be able to be confirmed upon request by the external service provider
- You must provide the hotel with proof of the less expensive offer within 24 hours of making your booking.
- To do so, the following information is required:
Send the hotel an email with the following details
Reservation and/or booking number
A screenshot of the website with the summary of the less expensive offer.
It must be clearly visible in the screenshot: location, detailed list of prices, room type, occupancy, dates of stay, services included in the price, date and time of the comparison, the URL of the website
The following tariffs are not covered by the guarantee:
- Bookings that are not made using transparent booking channels (such as with Priceline, where the name of the hotel is not provided until after the booking is made)
- Bookings that are made using auction websites (e.g. eBay, animod)
- All-inclusive offers that include additional services such as half-board, airport transfers, massages, etc.
- Special prices for hotel accommodation in the form of sales campaigns, bonus or loyalty offers, group prices, convention prices, prices for members of associations or organisations, travel agency prices, media prices, employee specials or similar special offers
- Prices for hotel accommodation that have not been published
- Price differences that result from the exchange rate, value-added tax, etc.
- Forged proof of less expensive offers
- Proof that cannot be confirmed by our employees
We reserve the right to change, supplement, suspend or terminate the conditions of the “Carinthia best price guarantee” at any time without informing guests of this in advance. The “Carinthia best price guarantee” is guaranteed for bookings that have already been made.